🎧 Pro course · 10 lessons · Advanced
AI for Customer Support & Sales
Front-line AI that customers never regret: replies in your company voice, calm de-escalation drafts, clean handovers, sharper call prep, and follow-ups that remember the conversation.
Your first win: Draft one customer reply in your company voice from the actual case history — and read it before it ships.
Every lesson below has a free preview. Pro unlocks the full lessons with live AI practice, quizzes, the coach, and spaced reviews.
1. Where AI helps the front line — and where it burns trust
AI compresses the writing and reading; the customer relationship stays handmade
2. Replies that sound like your company, not like AI
Two example replies teach the voice better than any tone adjective
3. The angry-customer reply
AI keeps the draft calm at scale — the promise-check and the sincerity stay yours
4. The clean handover: case summaries in ninety seconds
A structured case summary transfers a customer without making them repeat themselves
5. Turn solved tickets into team knowledge
Ten minutes after a hard-won solution, AI turns it into an article the whole team can reuse
6. Ten-minute research before the sales call
A structured research brief beats an hour of tab-hopping — with claims verified before you repeat them
7. Follow-ups that remember the conversation
Call notes in, personal follow-up out — with every commitment checked against what you actually said
8. Proposals in an afternoon, numbers checked twice
Assemble proposals from your real sources at AI speed — prices and promises verified by hand
9. Customer data is not AI fuel
The trust customers place in the front line creates duties no deadline suspends — strip, minimise, and use approved tools
10. Your front-line playbook
Assemble the course into a daily loop with saved prompts — and measure the minutes it buys