Free lesson · Skill · 6 min
Your first real prompt: context, task, format
Lesson 2 of 12 in AI at Work Foundations
The one idea
Most disappointing AI answers come from prompts that would also confuse a smart human colleague. Compare:
"Make this better"
versus
"You are helping me write to a frustrated customer. Below is my draft reply. Rewrite it to be warmer and shorter — under 120 words — and keep the refund offer. Reply with just the new text."
The second prompt gets a usable answer on the first try because it contains three things:
- Context — what is going on, who this is for
- Task — the specific thing you want done
- Format — what shape the answer should take
Why each piece matters
- Context narrows the patterns the model draws on. "A frustrated customer" produces very different language than no audience at all.
- Task kills vagueness. "Make it better" forces the model to guess what better means to you.
- Format saves the follow-up round. Length limits, bullet points, a table, "just the text, no explanation" — say it up front.
Try it now
Take a real email or message you sent this week. Ask your AI tool:
Context: [who it was for and why]
Task: rewrite this to be clearer and half as long
Format: keep my greeting and sign-off, plain text
[paste your message]
Compare the result with your original. That difference is what the structure buys you.
Your win today
You can now get a first-try-usable answer for any writing task by stating context, task, and format — three lines that replace four rounds of "no, not like that".